Thank you for choosing ROSHIYA GROUP’s software solutions, including iNFO DIS Digital Signage Software and INFO Q Token Management System (TMS). We are committed to delivering high-quality digital products and services. This Refund Policy outlines the terms under which refunds may be granted. By making a purchase, you agree to the terms stated below.

1. Scope of Policy

This policy applies to all products and services offered by ROSHIYA GROUP, including:

– iNFO DIS Digital Signage Application for Android.
– INFO Q Token Management System (TMS) WordPress Plugin
– Software licenses and activation keys
– Installation, configuration, and setup services
– Customization and development services
– Subscription-based services (if applicable)

2. Refund Eligibility

We offer a limited refund window for our digital software products under the following conditions:

– Refund requests must be made within 14 days of purchase
– The product must NOT be activated, installed, accessed, or used
– No license key must have been issued or utilized

Once a product has been delivered, activated, or used in any form, it will be considered consumed and is non-refundable.

3. Digital Products (Important)

All our products are digital in nature. For downloadable software, plugins, or license-based products:

– Once access is granted, files are downloaded, or license keys are issued/activated, the product is considered delivered
– Such products are strictly non-refundable

4. INFO Q TMS (Token Management System)

All services provided by ROSHIYA GROUP are non-refundable once initiated.

By purchasing the TMS plugin or related services, you confirm that:

– You have reviewed the available features and functionality
– The product meets your requirements

Refunds will not be granted due to misunderstanding of features or unmet expectations.

5. Services (Setup, Installation, Customization)

All services provided by ROSHIYA GROUP are non-refundable once initiated.

This includes:

– Installation and setup
– System configuration
– Department, counter, and role setup
– Display/layout customization
– Branding or design changes
– Remote or on-site support

Once work has started (partially or fully), no refunds will be issued.

6. Non-Refundable Conditions

Refunds will NOT be provided in the following cases:

  • Delivery Process: Once your purchase is completed and payment is confirmed, you’ll receive an email containing instructions on how to access and download your digital product. This email will be sent to the address you provided during the checkout process.

– Product has been activated, installed, or used
– License key has been issued or utilized
– Services have been started or completed
– Customization work has been delivered
– Change of mind or business decision
– Lack of required features not explicitly promised
– Compatibility issues with third-party systems (hosting, WordPress, plugins, devices, browsers, etc.)

7. Technical Issues & Support

If you experience any genuine technical issues or bugs:

– Our support team will make reasonable efforts to resolve the issue
– Technical issues do not automatically qualify for refunds

Feature requests or enhancements are not considered defects.

8. Third-Party Purchases

Refunds are not applicable for products or services purchased through third-party vendors, resellers, or marketplaces.

Please refer to their respective refund policies.

9. How to Request a Refund

To request a refund (if eligible), contact us at: 📧 contact@infodis.in

Please include:
– Order ID
– Purchase date
– Reason for refund

We reserve the right to verify the request and attempt to resolve the issue before processing any refund.

10. Processing Refunds

Approved refunds will be processed using the original payment method.

Please allow up to 7–15 business days for the refund to reflect in your account.

If the original payment method is unavailable, alternative arrangements may be made.

11. Digital Delivery

All our products are delivered digitally.

– Access details are sent via email after successful payment
– Delivery typically occurs within 1 to 6 business hours
– In rare cases, delays may occur due to technical verification

If you do not receive your access details, please contact support.

12. Data Security

We take data security seriously. Your personal and payment information is handled securely and is never shared with unauthorized third parties.

13. Policy Updates

ROSHIYA GROUP reserves the right to update or modify this policy at any time without prior notice.

Customers are advised to review this page periodically.

Last updated: 18 March 2026

For any questions or support, contact: 📧 contact@infodis.in

Thank you for choosing ROSHIYA GROUP (operating under the brands iNFO DIS slideshow and INFO Q TMS).